How do my clients pay? Do they need a PayPal account?

What your client sees

1. They open your booking page and pick a call and a time.
2. If the call has a price, they pay to confirm it, by card or with PayPal.
3. They get a receipt, and an email with the video link goes to both of you.
4. They get reminder emails the day before, an hour before and 15 minutes before.
5. At the booked time they open the link and join the call in their browser.

What you need first

• Talkspresso Payments, powered by PayPal. Until it is set up, a priced call shows its price but can't be booked. Set it up at talkspresso.com/payments.
• A priced call on a new page opens 24 hours after signup. Free calls can be booked right away.

Refunds

• If you cancel a paid call, your client gets all their money back.
• If your client cancels, the refund follows the late-cancellation policy on that service. With no policy, they get all their money back.
• If a client disputes a charge with PayPal or their card company, gather the booking, your messages and the terms they agreed to. PayPal reviews the evidence and makes the final decision.

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