What happens if I need to cancel, or the coach does not show up?

To change or cancel

1. Open your booking email and press the link to change or cancel.
2. On Manage your booking, press Pick a new time to move the session, or Cancel this booking to cancel it.
3. If you cancel, the page tells you what you get back before anything happens. Press Keep my booking if you change your mind.
4. Your refund goes back to the card or PayPal account you paid with.

You can cancel from the link until the session starts. If the link is from an older email, the page offers Email me a new link.

What you get back

• You cancel, and the session has no cancellation policy: all your money back.
• You cancel late, and the coach has a late-cancellation policy: what the policy says. You see the policy at checkout and in your confirmation email, and the cancel page shows the amount before you confirm.
• The coach cancels, or says no to your request: all your money back.
• The coach does not join a one-on-one video session: if you are waiting in the video room and the coach has still not joined 10 minutes after the start, Talkspresso cancels the session and refunds a paid booking in full. The waiting screen tells you, and lets you book again or find another coach.
• You miss the session: there is no automatic refund. Write to the coach.
• Something else went wrong, such as a call that would not connect: press Message on the coach's page, and write to support@talkspresso.com with what happened. A person reads it and replies by email.

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